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Emergency Support Services
GENERAL SUPPORT
The Samaritans
Childline
The Mix (general support for under 25s)
CRISIS & EMERGENCY
Police
101(ask for Hertfordshire)
Children’s Services Emergency
NightLife Crisis Centre (Fri-Mon 6pm –2am)
Give Us A Shout (crisis support)
Text ‘shout’
HEALTH
NHS Herts Helpline
(8am - 7pm)
01438 843322 (5pm - 8am)
111 (non-emergency medical help)
Health for Teens (confidential advice for any Health issue)
Chat Health
Health texting service for young people at secondary schools in Hertfordshire
(Monday to Friday, 9am to 5pm)
Text to:
BEAT (Eating Disorders)
www.beateatingdisorders.org.uk
Elstree Way Sexual Health Clinic
DRUGS & ALCOHOL
Drinkline (free confidential helpline for people concerned about their drinking)
Adolescent Drug & Alcohol Service for Hertfordshire (A-DASH)
Confidential advice, support and specialist assessment and treatment to young people who have drug and alcohol problems under the age of 18.
HOMELESSNESS
SUICIDE
MENTAL HEALTH SERVICES
Saneline 0845 767 8000 (6pm - 11pm)
WithYOUth -- www.withyouth.org | 0208 189 8400 | withyouth@hertfordshiremind.org
Just Talk Herts (advice for young people and carers) -- www.justtalkherts.org
APPS
Calm Harm App (Self-harm support/distraction app)
Headspace (mindfulness/relaxation app)
PARENT RESOURCES
CAFCASS (Children and Family Court Advisory and Support Service) - 0844 353 3350
Frank (confidential helpline for parents and teens who need advice on drugs and alcohol) - 0800 776600 www.talktofrank.com
The Family Information Service (Free impartial information/guidance on a full range of childcare, children’s services and resources across Hertfordshire) - 0300 123 4052 www.hertfordshire.gov.uk
Family Lives (24-hour helpline for parents) - 0800 776 600
Parenting and family support from Family Lives (formerly Parentline Plus) Helpline - 0808 800 2222 askus@familylives.org.uk www.familylives.org.uk (live chat)
KEEPING YOUR CHILD SAFE ONLINE
Thinkuknow Thinkuknow by National Crime Agency-CEOP (Child Exploitation and Online Protection) provides resources for parents and carers and children of all ages to help keep children safe online.
ChildnetChildnet Guidance for ParentsChildnet Guidance on Keeping Under Fives Safe Online
Childnet has developed guidance for parents and carers to begin a conversation about online safety, as well as guidance on keeping under-fives safe online.
Parent InfoParent Info is a collaboration between Parent Zone and NCA-CEOP, providing support and guidance for parents and carers related to the digital world from leading experts and organisations.
NSPCC NSPCC has guidance for parents and carers to help keep children safe online.
UK Safer Internet CentreUK Safer Internet Centre provides tips and advice for parents and carers to keep children safe online - you can also report any harmful content found online through the UK Safer Internet Centre.
BEREAVEMENT CARE
Cruse Bereavement Care Hertfordshire – support the wellbeing anyone 5-18 who has experienced the death of a loved one
www.cruse-hertfordshire.org.uk/our-services/children-and-young-peoples-bereavement-support
Child Bereavement UK – support children and young people with bereavement support
Grief Encounter (bereavement)